REFUND AND RETURNS POLICY FOR FASHIONSTOREROYAL

At FASHIONSTOREROYAL, we strive to provide high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, we offer a detailed refund and return policy to ensure a hassle-free process.

1. ELIGIBILITY FOR RETURNS

To be eligible for a return, the following conditions must be met:

  • The return request must be made within 30 days of the date of delivery.
  • The item must be unused, unwashed, and in its original packaging, with all tags attached.
  • Certain items, including clearance items, customized, or intimate products, are not eligible for returns unless defective.

2. HOW TO INITIATE A RETURN

To start the return process:

  1. Contact us at info@fashionstoreroyal.click with your order number, reason for return, and any relevant images if the item is defective.
  2. We will provide you with a return authorization and instructions on how to return the item.
  3. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (such as sending the wrong product or a defective item).

3. REFUND PROCESS

Once your return is received and inspected, we will process a refund to your original payment method. Refunds will typically be issued within 7-10 business days. Please note that shipping fees are non-refundable unless the return is due to our error.

4. EXCHANGES

We do not offer direct exchanges. If you would like a different size, color, or style, we recommend initiating a return and placing a new order for the desired item.

5. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact us within 5 days of receiving your order. We will either send you a replacement item or issue a full refund based on your preference. Please include photos of the damaged or defective item when contacting us.

6. NON-RETURNABLE ITEMS

The following items are not eligible for returns:

  • Customized or personalized items
  • Clearance and sale items
  • Intimate apparel or swimwear for hygiene reasons

7. CANCELLATION POLICY

If you wish to cancel an order, please contact us immediately at info@fashionstoreroyal.click. Cancellations can only be processed if the order has not yet been shipped. If the item has already shipped, please initiate a return once the item is received.

LAST REVISED: DECEMBER 5, 2024